2.2 Payee Accounts. A Customer of NetChain's accounts payable module (each, an "AP Customer") may invite its vendors or suppliers (each, a “Payee”) to create and utilize an accounts receivable account through the NetChain Platform. Such an account is required in order for an AP Customer to make a payment to a Payee using the NetChain Platform. Subject to the Payee’s agreement to Terms of Service https://www.netchainsquared.com/tospayees, these Payee accounts enable NetChain to accept bill payments from an AP Customer on behalf of such vendors and suppliers. Such vendors or suppliers will not be able to use the features and functionality of the NetChain Platform unless they open a Payee account and become customers of NetChain.
3.2 Support, Updates & Uptime. NetChain shall: (i) provide the level of support specified in the Order Form in accordance with the technical support requirements set forth on the NetChain Platform www.netchain2.com; (ii) provide Updates at no additional charge during the Service Term in accordance with the technical support requirements set forth on the NetChain Platform www.netchain2.com and (iii) use commercially reasonable efforts to make the Service available to meet an uptime availability requirement of 99.9% over a calendar month ("Uptime SLA"). The following events shall be excluded in calculating Uptime SLA: (i) planned maintenance windows; (ii) emergency maintenance required to address an exigent situation with the Service or the NetChain Platform that if not addressed on an emergency basis could result in material harm to the Service or the NetChain Platform; and (iii) any unavailability caused by circumstances beyond NetChain's reasonable control.
8.2 Procedure. To submit a warranty claim under this Section 8, Customer shall (i) reference this Section 8 and (ii) submit a support request to resolve the non-conformity as provided in the technical support requirements set forth on the NetChain Platform www.netchain2.com. If the non-conformity persists without relief more than thirty (30) days after written notice of a warranty claim provided to NetChain under this Section 8, then Customer may terminate the affected Service and NetChain, as its sole liability in connection with a breach of this warranty, shall refund to Customer any prepaid Service Fees covering the remainder of the Service Term of the affected subscription after the effective date of termination. Notwithstanding the foregoing, this warranty shall not apply to any non-conformity due to any modification of or defect in the Service that is made or caused by someone other than NetChain (or someone acting at NetChain’s direction).
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